Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information in accordance with UAE law and international best practices.

2. Data We Collect

Full name, contact information (email, phone)
Identification documents (passport, Emirates ID)
Transaction history, order data
Payment and billing details (encrypted)
Device and session information (for security)

3. How We Use Your Data

To process purchases and sales of gold
To comply with AML/CFT regulations
To communicate important updates (orders, pricing, compliance)
To improve our platform and services

4. Sharing & Disclosure

We never sell your data.
Your data may be shared with:
Payment processors, logistics providers, vault operators
Regulators (when required by law)
Identity verification and fraud prevention partners

5. Data Security

End-to-end encryption and secure storage
Regular audits and access control
Two-factor authentication for sensitive activity

6. Your Rights

Request, correct, or delete your data
Opt out of marketing communications
Request data export or restriction

7. Retention

We retain data only as long as needed to fulfill legal or business purposes.

8. Contact

For data requests or concerns, contact:
privacy@primegold.com